Terms & Conditions of Use

  • 1. Definitions
    • 1.1 "you" and "your" means the person who wishes to use the website.
    • 1.2 "we" "us" and "our" means qsurveyit.com a trading name of Alexander Green, 10 Harlech Close, Grovepark, Blackwood, Caerphilly, NP12 1HJ, its employees and agents, its successors and includes any other person or business to whom we may transfer our rights under these terms and conditions.
    • 1.3 "website" means a site on the world wide web located at www.qsurveyit.com.
    • 1.4 "product provider" means the manufacturer, supplier, distributor or provider of any product advertised on the website or made available via the website.
  • 2. Use of the website
  • You agree that your use of the website shall at all times be in accordance with the following conditions:
    • 2.1 You will not do anything that affects the integrity or security of the website or causes or may cause harm, detriment or unreasonable inconvenience to other users of the website or any person or entity otherwise connected with us.
    • 2.2 You will not gather, extract, download, reproduce and/or display on any other website or other online service or otherwise, any material on or from the website, including but not limited to information relating to material quantities or quotes provided by our clients, whether or not by the use of spiders, data mining, trawling or other 'screen scraping' software or system used to extract data;
    • 2.3 We will determine whether there has been a breach of these terms and conditions through your use of the website. If a breach of these terms and conditions has occurred we may take such action as we deem appropriate including denying you access to the website, bringing legal proceedings against you and disclosing such information to such legal or regulatory bodies as we feel appropriate.
  • 3. Your obligations
    • 3.1 It is your responsibility to ensure that all information you supply to us or enter onto the website is complete and accurate.
    • 3.2 You will need to answer a number of questions on the website in order to obtain a quote for any product. These questions are designed to ensure that we and all relevant product providers have all of the information necessary to provide you with appropriate and timely information relating to the products and/or services in which you are interested.
  • 4. UK residents only
    • 4.1 The products and services described on the website are only available to residents of the United Kingdom situated on the UK main land i.e. England, Wales & Scotland.
  • 5. Validity of quote
  • Any quote received will not come directly from us but from our clients, therefore any issue of validity of a quote should be taken up directly with the client.

  • 6. Price delivery
    • 6.1 You should receive the results of our price comparison directly from our clients through whichever form of contact you have disclosed within your enquiry. However, we are completely reliant on the availability of the third party sites and on the overall performance of the world wide web. At certain times delays me be incurred in the tendering process.
    • 6.2 Each product provider will have a slightly different approach to the provision of quotes. We strive to provide as comprehensive and easy to use a service as possible. It is inevitable that the requirements of certain customers for a quote or a number of quotes for comparison may not be met and you may be one such customer. This is more likely when your requirements are “non standard” as determined by the product providers.
    • 6.3 In such cases we or our trusted partners (being businesses with whom we have agreed to treat your data as we would) may contact you by telephone to see if we can be of further assistance.
  • 7. Our Obligations
    • 7.1 We are not a product provider. We provide a service which enables you to compare a number of services and products.
    • 7.2 In order to purchase any of the products or services described website you will be contacted by the product provider. For some products or services you may need to or choose to complete your transaction over the telephone. You will find all the relevant information regarding the service, the product and contact details on the product provider's website
    • 7.3 Before you complete any purchase it is important that you check all the information that the product provider holds about you is correct. It is your responsibility to ensure all your details are correct, and failure to do so could result in invalidating any product or service. If you are purchasing using a product provider’s website you must also read the product provider's own terms and conditions. The product provider’s terms and conditions will govern any transaction between you and the product provider whereas these terms and conditions relate only to your use of the website.
  • 8. Intellectual property
    • 8.1 All information, data and copyright material contained in the website and any trade marks (whether registered or unregistered), trade names, brands, logos and devices included in that material belongs to us or our licensors.
    • 8.2 You may download or copy the content and other downloadable items displayed on the website subject to clause 2 of these terms and conditions and on the condition that the material may only be used for personal non-commercial purposes. Copying or storing the contents of the website for other than personal use is expressly prohibited.
  • 9. Responsibility for content
    • 9.1 We make no representations or warranties of any kind in respect of the website or its contents and disclaim all such representations and warranties. In addition, we make no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information and related graphics published on the website. The information contained on the website may contain technical inaccuracies or typographical errors. All our liability howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
    • 9.2 We make no warranty that the website or any linked website is free from viruses or other malicious computer problems. You are responsible for ensuring that you use the appropriate virus checking software.
    • 9.3 Neither we nor any of our employees or other representatives will be liable for loss or damage arising out of or in connection with the use of the website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property in claims of third parties.
    • 9.4 Notwithstanding the foregoing, none of the exclusions and limitations contained in these terms and conditions are intended to limit any rights you may have as a consumer under local law or other statutory rights which may not be excluded or in any way to exclude or limit our liability to you for death or personal injury resulting from our negligence or that of our employees or agents.
  • 10. Complaints procedure
  • What to do if you have a complaint?

    Service Standards
    We aim to provide a high level of service to all our customers but occasionally things can go wrong, when this happens we will do everything we can to put things right.

    Complaints Procedure
    If you have a complaint about our service, please contact us first by email and if after emailing us you are still not happy please write to our Customer Relations Manager at the address shown below. Should you wish to use an alternative means of communication, we are happy on request to correspond with you by telephone or email.

    For the purposes of handling complaints our working day is 9am to 5pm Monday to Friday, not including Bank Holidays..

    By email:
    Please email us at feedback@qsurveyit.com and we will attempt to resolve your complaint within 48 hours. If we are unable to resolve your complaint, we will agree the next steps with you.